Turn to this route when a reply has landed but it does not fix the problem.
What Should Have Happened?
Describe the problem to the support team through live chat, e-mail or phone, and say plainly what you expected to happen instead.
Logged and Timed
A reference number follows once the team logs your complaint, and a written answer usually arrives within four hours.
Asking for a Manager
If the answer still disappoints you, ask for the complaint to be escalated to a senior manager at Wildzy Casino.
When Eight Weeks Pass?
Should eight weeks pass without a resolution, take the matter to the UK Gambling Commission, the regulator that licenses Wildzy Casino.
Answers in minutes
Before you message, read these five answers
Five short answers that close the gaps left by the tables above.
accountWhat if I still do not like the answer I get?+
Every reply carries a reference you can quote back to us. If the outcome feels wrong, ask for a review and the same record goes to a supervisor. From there the complaint route starts: us first, then the UK Gambling Commission.
accountCan I ask for my data or its deletion?+
Both requests run through [email protected]. Copies of your account data arrive once we have confirmed who is asking, and deletion applies to everything we are not required to keep for licensing and anti-fraud records. The reply explains exactly what stays and why.
accountWhere do I go to shut my account for good?+
Live chat handles closure fastest, and the agent closes it there and then. Written confirmation reaches your registered email address once the balance has been settled. If gambling has become a problem, say so and self-exclusion is added at the same time.
accountCan I check who licenses Wildzy Casino?+
Wildzy Casino Ltd holds licence 38059-7706-R-755037 from the UK Gambling Commission, the regulator for our British players. That number covers the games, the payments and the support you use here. Company No. 50165689 sits on the same record at Church Lane, Manchester.
accountWhy does support answer in more than English?+
Chat and phone lines also run in German, Finnish and Norwegian, because our player base is not only British. English stays the default for every desk, including verification and payments. Ask for another language at the start and the agent brings in a colleague.
Help Right Now
How Long Will I Wait?
Wildzy Casino keeps every line open at all hours, and these are the typical waits you can expect.